Refund policy

Return Policy

Refunds and Exchanges:

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 5 days of receiving your order to initiate a return  by sending a return request to returns@woomeo.com or leave a message in the live chat with your order #.

Please note that return policies may vary by product, so please refer to the specific product page for details on the return policy.  Not all products are eligible for return, including monogrammed, personalized, special-order, sale, or clearance items, as well as those damaged due to normal wear and tear.Any item that is not in its original condition, has missing parts or is damaged due to reasons not caused by us cannot be returned. Shipping fees are non-refundable. We reserve the right to refuse any returns that do not meet our guidelines

Cancellations:

If you decide to cancel your order after 24 hours, a $10 administration fee will apply, regardless of whether the order has shipped or not. Additionally, if the order has already shipped, you (as the buyer) will be responsible for paying the actual return shipping charges. 

Returns:

We do accept returns for items that are defective, damaged in transit, or have obvious signs of use or have been opened, if applicable.

Not happy with your purchase? Please let our support team  know. We are more than happy to try and sort out any issues you may have.

We accept returns on all new and unused items within 14 days of purchase for a full refund minus shipping costs. Return shipping fees are the responsibility of the consumer. A 10% restocking fee will be deducted from the amount refunded.